Guy is a Social Business/Social Customer Care Managing Consultant at IBM. He has 14 years experience in digital media, the last six focusing on social. Prior to IBM, Guy worked at Capgemini and before this at The Carphone Warehouse and Mars, Inc. With Guy, The Carphone Warehouse set up in social customer service in 2008. He was recently voted Top 100 Global Customer Service Pros on Twitter by The Huffington Post, and has been described by Dr Dave Chaffey as ‘one of the world’s leading thinkers’ in this space. He now works with organisations helping them navigate through their social business/customer care journey.