It’s no secret that great customer service is responsive, relevant, and above all, highly personalized. But achieving and maintaining that can be easier said than done. This report from Sparkcentral, “5 Steps To Superior Social Customer Care,” will help you adopt the right mindset to put the customer at the heart of your business.
You’ll learn how to train your agents in “social speak,” and how to use the right technology to maintain fast and effective customer service even amid a major increase in queries.
The bottom line? “Social customers have the exact same expectations on social as they would if they walked into a business in person – and companies need to keep this in mind.”Read The Report