Agency Insight: Keeping Your Social Team Nimble Amid Growth


One of the biggest challenges for brands embracing social customer care is keeping the team nimble while you grow. Social followers grow exponentially, and that quickly adds up to more work for your social team.

This case study from Sprout Social looks at examples from Blue Fountain Media, SoMe Connect, Spyglass Digital, and Pure Visibility to give usable tips on keeping the team motivated and excited to connect with customers.

You’ll find ideas on how to assign responsibilities, how to avoid burnout and how to plan for future growth from four star brands in the industry, who do a great job of engaging customers with fast, flexible and personal customer service.

Read The Case Study  


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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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