JackThreads saw the number of interactions they can process per hour increase tenfold

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JackThreads

JackThreads saw the number of interactions they can process per hour increase tenfold. Learn about how:

  • JackThreads gained a fast growing online following
  • Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour

Read the Case Study to Learn How JackThreads:

  • JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
  • Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
  • Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand

About Conversocial

Conversocial is a provider of social customer service software headquartered in New York City and London. Companies such as Google, Barclaycard, Hertz, Tesco, Volkswagen and University of Phoenix use Conversocial’s Software as a Service to manage the flow of customer service inquiries and discussions on social media channels such as Facebook and Twitter, Google+, Instagram and YouTube.

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