Telefónica O2: Adding social to call centre increased customer’s satisfaction

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About O2

Telefónica Czech Republic is a major integrated operator in the Czech Republic. It is now operating more than six million lines, both fixed and mobile, making it one of the Czech Republic’s leading providers of fully converged services.

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About Brand Embassy

Brand Embassy software helps companies to provide awesome customer service on social media. By integrating Brand Embassy into their social media and contact centre teams, Vodafone, T-Mobile, O2, ING, Air Bank and 50+ other customer-centric enterprises help customers faster and lower their operating costs.

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