Time Warner Cable: Improved social response rate by 30%


The Time Warner Cable story

Time Warner Cable is among the largest providers of video, high-speed data and phone services in the United States, connecting more than 15 million customers to entertainment, information, and each other. With over 50,000 employees across the U.S., Time Warner Cable serves customers in 29 states by offering cutting-edge digital technology and a rich range of home entertainment and digital services.

Real results

Time Warner Cable’s social care team achieved a 57% lift in social agent productivity and 30% improvement in response rate.

About Lithium Technologies

Lithium Technologies provides social customer experience management software for the enterprise. Headquartered in San Francisco, Lithium has additional offices in London, Austin, Paris, Sydney, Singapore, New York, and Zürich.

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