Customer Service Case Study: U-Haul


U-Haul has been a leader of the moving equipment and storage industry for almost 70 years. We’re not going to tell you that their success can be chalked up to customer service alone, but it certainly hasn’t hurt!

Since moving is a stressful event, U-Haul needs to identify and engage relevant and time-sensitive conversations over social media immediately. In the summer months their incoming messages double to 20,000 per month, making the maintenance of excellent customer service a real challenge. Needless to say, they’ve done a stellar job. You’ll find out how in this case study from Sprinklr.

The bottom line is that for U-Haul it has been all about social moderation to improve their customers’ social experience. That’s a tip that might work wonders for your brand too.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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