How to deliver a personal experience to customers over social media and in-store? It’s a question every savvy brand has asked. You’ll find answers in this case study from Sparkcentral, which looks at high-end retailers.
The bottom line is that when customers pay more, they expect more. So every brand needs to be listening to their customers across all channels, and ready to respond. Customers expect undivided attention, whether they’re shopping online or in the store. It’s up to you to give it to them.Get The Case Study