Delivering A High Quality Social Customer Service Experience In Online Banking


This insightful case study from Conversocial shows how ING DIRECT, the largest online bank in the world, uses Conversocial to prioritize genuine customer service issues, maintain conversations with customers, and deliver a service that matches the brand’s reputation. It’s a unique way to see how social customer care can work on a huge scale.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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