But there’s more to self-service than simply setting up FAQs. A distinct plan must be in place to ensure that customers remain engaged and that self-service is part of a larger, holistic business strategy. This report from Gartner, published by Zendesk, provides insights about the benefits of customer self-service and the best ways to achieve that.
Learning how to create a consistent, cross-channel strategy will make your customer service more efficient and cost-effective. Your brand can’t afford to ignore it.Get The Report