How To Choose Your Channels: Designing An Omni-Channel Strategy

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Smartphones and tablets have truly changed the way customers want to interact with brands, and have fundamentally caused a shift in customer behavior. Now more than ever, brands need to cover all channels of social in order to have a comprehensive strategy.

This white paper from New Voice Media provides useful tips for developing an omni-channel strategy that will help your brand provide effective, fast, and responsive customer care, wherever your customers are commenting.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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