Twitter is one of the most active channels for social customer care. It’s like a constant cocktail party where consumers share opinions and talk about their experiences with different brands. This white paper from Freshdesk discusses how you can start taking part in the Twitter conversation about your brand and others like it.
Key learnings in the white paper include:
- How to turn your customer support into a buzz marketing effort
- What makes the Twitter accounts of support super-brands special
- How to turn customers into brand ambassadors
- Overcoming common challenges in Twitter support
- The 5 point check-list to take your support social