Developing a real rapport with customers is one of the big challenges of sales, marketing, and customer care. You want to do your best not only to establish rapport, but to maintain it. Unfortunately, destroying all that hard work is pretty easy to do. But you don’t have to make that mistake, if you avoid some of the phrases and actions discussed in this white paper from New Voice Media.
This study will help your agents represent your brand in the best possible light. Key learnings include:
- Which commonly used phrases are harming your chances for success
- Which tactics you can use to improve engagement and gain results
- How to use gamification to drive positive outcomes
- How to implement methodology to remove harmful phrases