If you’re reading this, you probably already know that social media has changed the relationship between brands and customers. But how exactly should a brand respond? This new white paper from Conversocial explores that question and offers some very up-to-date strategies any brand can put into practice.
- Why integrating social media and CRM is now an operational imperative.
- How to gain a competitive advantage by integrating social fully into your customer service operation.
- Why 50% of consumers are now more likely to turn to social media than use a support forum.