Preparing The Enterprise For A New Social Customer Service Model: Adapting Operations And Technology

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If you’re reading this, you probably already know that social media has changed the relationship between brands and customers. But how exactly should a brand respond? This new white paper from Conversocial explores that question and offers some very up-to-date strategies any brand can put into practice.

Topics include:

  • Why integrating social media and CRM is now an operational imperative.
  • How to gain a competitive advantage by integrating social fully into your customer service operation.
  • Why 50% of consumers are now more likely to turn to social media than use a support forum.
Download The White Paper

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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