“Embracing Feedback”: KLM advice on Social Customer Care

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Interview with Jan Rezab.

About Socialbakers:

Socialbakers a.s., or simply Socialbakers, is a Czech-based company that provides social media network statistics and analysis from Facebook, Twitter, Google+, LinkedIn and YouTube, helping companies monitor the effectiveness of their social media campaigns. They offer analytic tools (services) that give customers insights and enable them to monitor social media profiles, by using performance indicators to track key influencers, analyze engagement rates, measure fan growth, follow competitors, benchmark performance against industry standards, optimize social media presence and generate graphical reports.

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