The Evolution and Future of Customer Care

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In this presentation, Vit Horky, the Co-founder and CEO of Brand Embassy, discusses the evolution on customer care and where it’s going in near future. This is a first part of a key-note presentation from Ambassadors of Future, Prague, May 2014.

 

Social Customer Care in the Czech Republic

Second part of the presentation is focused on a research conducted in the Czech Republic:

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