Social Customer Care: How to delight customers through social media


Customer Service & CRM on digital media now is a necessity. Social media now one of the most suitable channel to do so. What is strategy for utilize Social media for customer satisfaction? Social Customer Care is one of the answer.

Elga Yulwardian

Have deep knowledge and extensive experiences in digital marketing, online marketing & social media marketing, including SEO, SEM, social media– Facebook, Twitter, etc, mobile advertising, online community development and e-commerce. Have several years working experience in general marketing and brand management, 360 degree marketing strategy, and also capable to conduct in-house statistical marketing research and develop online business flow & revenue model.


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