Social Media Customer Service: Why It Can’t Be Ignored

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The days when social media could be used only for marketing have long passed. Relevant brands realize that as more customers post complaints and questions via social, engaging them through these channels leads to positive feedback and increased loyalty.

If you’re still not sure about the relevance of social as a tool in customer service, this infographic from Provide Support, with 10 reasons why social media customer service can’t be ignored, should change your mind.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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