All of the savviest brands agree that putting the customer at the heart of your business by adopting a customer service strategy that relies on social media is no longer just a good idea, it’s a crucial way to grow business while ensuring relevance.
This 50-page guide from Conversocial is chock full of invaluable information about developing a plan for your brand’s customer service that’s scalable and ROI-positive. From the inside out, this eBook will teach you how to:
- Build your social customer service team
- Create social customer service processes
- Measure performance and impact
- Find out the future of the contact center
The stakes of social media have never been higher, but the potential rewards have never been greater. This guide is a great way to start taking advantage of that potential.Download The eBook