More brands than ever now recognize the need to be open to communication with customers on multiple channels. But knowing that doesn’t make it any simpler to change what you’re doing and adopt new technologies.
This presentation published by NewVoiceMedia and ContactBabel, “The Inner Circle Guide To Multichannel Customer Contact,” provides tips for success and pitfalls to avoid when it comes to adopting an omni-channel strategy for customer communication.
The presentation makes it easy to understand the role of each social channel and the advantages and disadvantages of customer contact on each. There are also tips for looking ahead to the future, to continue to innovate your presence on social media.Download The Presentation