Why You Need Social Media Customer Service

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Did you know that among all the various digital channels, social media is the platform where people spend the most time? That’s why 67% of customers have turned to a company’s social media site with a problem or complaint. Social media really is the future of CRM.

This helpful and easy-to-use infographic from Business2Community “will help turn you from a social media customer service newbie into a complete pro.” It’s an entertaining and very concise way to sharpen your skills in social customer service and CRM.


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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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