Why You Need Social Media Customer Service


Did you know that among all the various digital channels, social media is the platform where people spend the most time? That’s why 67% of customers have turned to a company’s social media site with a problem or complaint. Social media really is the future of CRM.

This helpful and easy-to-use infographic from Business2Community “will help turn you from a social media customer service newbie into a complete pro.” It’s an entertaining and very concise way to sharpen your skills in social customer service and CRM.

View Infographic


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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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