Call deflection

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Call deflection is a feature of voice over IP (VoIP) that automatically redirects a call from the called endpoint to another endpoint (usually a voice mailbox) when the called endpoint is busy. Call deflection can drive customer satisfaction when applied according to the preferred consumer behaviour. Social media customer service can be one of the powerfull drivers of call deflection in high-volume contact centers.

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Co-founder and CEO of Brand_Embassy, Founder of Future Care.Today. Technology entrepreneur in love with London.

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