Multi-channel customer service

« Back to Glossary Index

The aim of multichannel customer service is to provide customers with options for how they would like to communicate with a brand if they have a query or a complaint to make. It is also about providing a seamless experience to the customer, regardless of which channel they choose to use.

« Back to Glossary Index

About Author

Co-founder and CEO of Brand_Embassy, Founder of Future Care.Today. Technology entrepreneur in love with London.

Leave A Reply