Omni-channel Customer Service

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Omni-channel Customer Service is the practice of undertaking customer service across a variety of social media channels, typically Twitter, Facebook, and LinkedIn. This means that a brand can not only become aware of customer queries and complaints from a wide variety of sources, but can also respond quickly and efficiently across all of these channels. Brands today that wish to stay competitive are reliant on Omni-channel Customer Service, as social media is now the primary forum for customer queries and complaints.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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