Online Discussions

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Online Discussions are discussions that take place online, typically over social media, referring to specific brands. It is these discussions that brands need to monitor in order to stay relevant and to be aware of what their customers are saying about them across a variety of online channels. Today most customer service queries and complaints take place over the internet, so online discussions are more relevant than ever.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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