Social Customer Service Tool

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A Social Customer Service Tool is software that allows a brand to keep up with the social media conversations customers are having about their brand. Typically a Social Customer Service Tool has the ability to listen in on conversations taking place across the internet, then aggregates them into one simple platform, allowing managers to assign each conversation or query to an appropriate customer care agent. With more conversations taking place on more channels than ever, a Social Customer Service Tool is a necessity for a brand to remain efficient.

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