Support Automation is the practice of automating customer support. Support Automation allows customer care to be given 24 hours a day, regardless of whether customer care agents are present at work. Support Automation involves aggregating and analyzing support given on specific topics or problems and then automating that support, so that care is either provided by a recording or automated message, or is self-administered by the customer. This process means that problems can quickly be identified and solved, sometimes before the customer even realizes there is a problem.
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