Asia is a unique and exciting setting for social customer service conferences, providing attendees an entrance into one of the world’s largest and most dynamic markets, as well as the opportunity to relax and network in gorgeous locations. From social media technology to customer experience practices, there is so much to get inspired by this year. Here are our picks for the 5 most interesting conferences taking place in Asia this year.
Contact Centres Asia 2015
When: March 30 – April 2, 2015 # Where: Kuala Lumpur # Fees: $1,999 – $3,796
Aimed at senior experts from the contact center industry, this conference provides a space for debate and innovation in “creating a 360 degree strategy for exceptional contact center performance.” Composed of interactive roundtable discussions, workshops, and keynote addresses from industry insiders including Jacque Lim, Head of Assistance at International SOS, Patricia Neo, Vice President of Starwood Hotels and Resorts, and Emil Seyfferdt, Development Manager of Retail and Contact Centers for Emirates, the conference is built around five themes this year: Social Media, Company Culture, Multi-Channel Optimization, Customer Experience Excellence, and Data Analytics and the Cloud. This is a comprehensive gathering of leading customer care experts in an exotic, tropical locale.
Customer Experience Management Middle East Summit
When: April 12 – 14, 2015 # Where: Dubai, UAE # Fees: $2,999 – $4,199
Centered around closed-door, think tank discussions in the Taj Dubai, a palatial hotel in the Burj Khalifa district, the Customer Experience Management Middle East Summit is an exclusive gathering of more than 100 executives and industry insiders focused on deriving maximum commercial value from CEM investments. The 2015 program will feature C-level panel discussions, international and cross industry case studies, a CEM awards ceremony, and sessions dedicated to networking and executive exchange. Catering to CxOs, VPs, Directors, Departmental Heads, and managers, this is an exclusive gathering that will help you take customer engagement and customer care to the next level.
4th Annual World Congress of Emerging InfoTech
When: April 18 – 20, 2015 # Where: Shenzen, China # Fees: $2,099 – $2,649
Focused on cutting-edge technology, InfoTech-2015 will provide a platform for experts and industry leaders in information technology to strengthen their ties by sharing technological advancements and business experiences while jointly exploring opportunities in emerging information technologies in customer care. There is a huge number of renowned international speakers, including Amr Awadallah, Co-founder and Chief Technology Officer of Cloudera; Thomas Jakob, Managing Director of Asia Pacific for Bosch Software Innovations; and Patrick White, CEO of Synata. It all takes place in the exquisite “crystal palace,” Shenzhen Convention & Exhibition Center.
3rd Annual Customer Experience Management Asia Summit
When: September 1 – 2, 2015 # Where: Singapore # Fees: $799 – $5,896
When more than 150 CEM leaders spend two days at the gorgeous Amara Sanctuary on the Singapore Strait, the results are sure to be inspiring. This conference features a wide variety of activities, including panel discussions, case studies, in-depth workshops, roundtable discussions, B2C and B2B streams, and an all-star C-level panel. All of it is designed to help match your CEM with the needs of today’s demanding customers, while learning from the challenges that have been tackled by industry insiders.
4th GCC Government Social Media Summit 2015
When: September 15 – 17, 2015 # Where: Dubai, UAE # Fees: TBA
Focusing on the use of social media in government communication strategies, this summit is for those working in the government CMO sector. Featuring a mixed program of panels, presentations and discussions, and covering topics including Social Media for Defence, and Social Media for Foreign Affairs, the summit takes an in-depth look at some of the more official uses of social media. Held in the opulent city of Dubai, it offers one of the world’s only government-focused social media gatherings, with industry experts in an incomparable locale.