In the past, business conferences in Europe were about tradition and formality. But there’s a new breed of social customer service conferences offering dynamic gatherings of some of the field’s most interesting minds in picture-perfect locations like London and Prague. From gala events to trade shows, there are conferences of all types this year, catering to every level of innovator in the field. Here are our picks for the 5 most interesting conferences of 2015.
Call Centre and Customer Services Summit
When: April 20 – 21, 2015 # Where: London, UK # Fees: TBA
London’s Call Centre and Customer Services Summit is unique because it offers a personalised service whereby delegates are matched to suppliers. More of a trade fair than a conference with speakers and workshops, the aim of the summit is to bring call center technology into the 21st century, in order to continue providing relevant experience for customers whose needs are changing. This is an opportunity for fruitful collaboration between those working in the customer care industry and those who provide the most up-to-date products and services. You’ll come away with new ideas, new contacts and new leads on the technology your company needs to provide the most flexible customer service.
Socialbakers Engage Prague 2015
When: May 20 – 22, 2015 # Where: Prague, Czech Republic # Fees: $599 – $1,999
Billing itself as “the world’s largest social media educational summit,” this three-day forum from Socialbakers is also one of the most dynamic, with a packed program and some very exciting guests who will inspire everyone working in social. Speakers and workshop leaders, including Former Apple and Pepsi CEO John Sculley, and John Saydem, Head of Social Media for Emirates, will educate you on their own techniques and strategy execution. This conference is all about sharing ideas to help you create successful, long-lasting social media campaigns that engage and inspire. And if the conference program weren’t enough, it will be held in the beautiful city of Prague.
When: June 8 – 9, 2015 # Where: London, UK # Fees: £795
#SMWF offers insights into the latest trends in the social marketing sphere while examining the potential of new technologies and platforms. Above all, it’s an opportunity to network while keeping up with the latest innovations in the industry. The focus is on new and exciting hot topics and key developments in the social media world. You’ll have the chance to network with representatives from companies including Unilever, Adidas, McDonald’s, News UK, DHL, and many more. One unique feature is the number of breakouts, which give attendees the opportunity to get face-time with leaders in the industry, who’ll provide top-level strategic advice and insight.
5th Annual European Contact Centre and Customer Service Awards
When: June 10, 2015 # Where: London, UK # Fees: £320
Sponsored by ICMI in partnership with Sabio, the 5th Annual European Contact Centre and Customer Service Awards is a gala evening celebrating the best contact center and customer service professionals. Billed as an “unrivalled networking opportunity,” the evening features awards such as “Senior Manager of the Year,” “Employer of the Year,” and the “Innovation in Customer Service” award. This is a great chance for managers and executives to keep up with the most successful teams in the customer care industry in a fun, informal environment, with dinner and drinks.
The Corporate Social Media Summit
When: October 2015 # Where: London, UK # Fees: £1,195 – £2,195
The Corporate Social Media Summit is attended by more than 150 executive attendees, including senior leaders from the world’s top brands. You’ll find representatives from the likes of SAB Miller, Barclays, Sony, Nestle, and more of the world’s business leaders. The themes of the conference include deeper audience engagement, sharpened social performance, enhanced internal collaboration, and creating an unrivalled customer experience. This is an excellent networking opportunity with some of the world’s business leaders who are using social media in innovative and unique ways.