Social customer service conferences in the United States are unique because they typically offer access to some of the field’s most innovative minds in informal settings. While much of the tech industry is headquartered in California, the conferences aren’t limited to the West coast. Whatever your speciality and your company’s focus, there’s an inspiring conference that will fit your needs. Here are our picks for the 5 most interesting.
3rd Annual Customer Success Summit
When: March 22 – 23, 2015 # Where: San Francisco, CA # Fees: $699
A huge two-day summit in the heart of American start-up culture, the Customer Success Summit features over 800 SaaS professionals, more than 60 industry speakers, and upwards of 40 interactive sessions. Unique in its balance of talks and interactive workshops, the summit includes middle management and executives from the likes of Google, Prezi, LinkedIn, zendesk, and more. It’s a great chance to exchange ideas and best practices in customer care with companies that are struggling with similar issues and solving them in innovative ways. Big ideas are shared in an open and informal atmosphere that will be inspiring and relevant for all attendees.
Social Media Marketing World
When: March 25 – 27, 2015 # Where: San Diego, CA # Fees: $1,497
Taking place on the gorgeous San Diego waterfront at the beginning of spring, Social Media Marketing World offers a great opportunity for those working in social media to network with pros at the top of their game, in one of the most beautiful seaside settings in the US. With a perfect balance between informal gatherings and serious strategy talks and presentations, the conference will give you the chance to rub shoulders with the world’s top social media and customer care authorities, including Facebook marketing expert Mari Smith, and Guy Kawasaki, the Chief Evangelist of Canva and former advisor to the CEO of Motorola and Chief Evangelist of Apple. With inspiring speakers in a beautiful setting, Social Media Marketing World is one of the stand-out American conferences of the year.
11th Annual Customer Contact East
When: April 12 – 15, 2015 # Where: Ponte Vedra Beach, Florida # Fees: $2,995
Offering dynamic, customer-centric strategies, Frost & Sullivan’s 11th annual conference caters to executives in the customer service field, and promises to be “a hotbed of strategic conversations, insights, ideas, and best practices for driving customer strategy.” Some of the excellent keynote speakers include Jon Wolske, Culture Evangelist for Zappos, Scott Kress, President of Summit Team Building, and Bob Taylor, Chief Customer Officer of Samsung SDS America. This conference promises to be an excellent networking event, featuring thought leaders in customer care, along with interactive collaboration zones, expert panels, and executive insights. It’s all designed to get the ideas flowing and to suggest new ways forward for customer care.
Social Media Strategies Summit
When: April 28-30, 2015 # Where: Chicago, IL # Fees: $495 – $2,980
With two different tracks for participants to follow each day depending on their interests, as well as a remarkable range of Strategy Development Workshops, Creative Workshops, and Industry Workshops, this is one of the most well-rounded conferences for leaders in the field of digital and social marketing. Key participants include representatives from Twitter, Charles Schwab, McDonald’s, NPR, and more. You can customise your summit experience to learn where your social media marketing and customer care is headed, and get plenty of educational case studies, all against the backdrop of the vibrant city of Chicago, with plenty of off-site socializing after the events have concluded each day.
Social Media for Customer Service Summit
When: November 4 – 5, 2015 # Where: New York City # Fees: $1,495 – $2,995
Offering insights on ways to “surprise and delight your customers with an advanced social customer service strategy,” the Social Media for Customer Service Summit offers cutting-edge industry debates, more than 200 executive attendees, and in-depth interactive formats. Previous attendees have included Dell, Verizon, and T-Mobile, and this year’s summit promises to be bigger and better than ever. The summit brings together big brands that have shown exceptional customer service through social, offering valuable insights for companies of all sizes. It’s an energetic gathering of experts who aren’t afraid to share their ideas and the insights they’ve gained from past failures and successes.