Who doesn’t love a good Tweet Chat? It’s like a water-cooler confab with the people you find most interesting.
Inspired by Guy Stephens’ post “Social Customer Care: Do Millennials Really Matter?” we were thrilled to host our very first #FCTChat July 29, addressing the topic of the generational disconnect in customer service. Thought leaders weighed in from numerous countries on two continents. Everyone seems to agree that there are differences among generations, but those differences have as much to do with the development of new technologies as a change in attitude among younger customers. And despite Millennials’ higher expectations and more familiar approach to social media, the core of customer service remains the same: satisfying the customer as quickly as possible.
Here are some of the highlights to tide you over until our next Tweet-together!
Icebreaker: Is there a generational disconnect in customer service?
— Katieeeee (@KatieColbourne) July 29, 2015
Q1: In customer service terms, how are millennials distinct from previous generations?
— Vit Horky (@vithorky) July 29, 2015
— Gnatta (@Gnatta) July 29, 2015
Q2: What’s driving demand for customer service on social media?
Q3: Do millennials use the internet differently than other generations?
Q4: Does “customer service” mean something different today than it did 20 years ago?
Q5: What advice do you have for older CxOs / C-Suites trying to engage with younger customers?
— Sam Chandler (@OneMoreSam) July 29, 2015
— Dara Goldberg (@DaraGoldberg1) July 29, 2015
Q6: What will the next generation of customer be like?
— OneReach (@OneReach) July 29, 2015
What should the topic of our next #FCTChat be? We’d love to hear your opinion!