Delivering positive customer experiences at every opportunity is a challenge for all businesses, but that’s the high bar we should all be striving for. Where to begin? John Goodman, a customer experience researcher, innovator and entrepreneur, delivers fascinating insights for this topic in this webinar from New Voice Media.
The webinar looks at both the strategy and technology mix every customer service team should consider, including 10 technologies to make staff and customers successful in a way your CFO and CMO will love.
We all know that social media is key for customer satisfaction, but the technologies your brand should be utilizing go beyond social media channels. Customer engagement should be the norm, not the exception. That doesn’t have to be as daunting as you think.Watch The Webinar