Any contact center that doesn’t embrace digital simply won’t be around long. This webinar from NewVoiceMedia is all about making that transition gracefully.
Now that customer behavior is changing to embrace digital readily, the brands that adapt most quickly will have a big advantage. Panelists Martin Hill-Wilson from Brainfood, and Emma Samuel from NewVoiceMedia have great tips to help your brand embrace digital and jumpstart your business.
Key learnings include:
- What going digital really means
- How consumers behave digitally
- The most common gaps in omni-channel capability right now
- Strategies for staying ahead