Go Digital! Engagement Strategies For Contact Centres

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If you’re having any lingering doubts about going digital with you customer service, this webinar from NewVoiceMedia should convince you. With Martin Hill-Wilson from Brainfood and Emma Samuel from NewVoiceMedia, it’s a quick and informative exploration of the challenges and benchmarks that you need to consider to stay ahead of the digital curve and become a pace setter for the rest of your business.

Topics include:

  • What going digital really means
  • How consumers behave digitally
  • The most common gaps in omni-channel capability right now
  • Strategies for staying ahead
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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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