If you’re having any lingering doubts about going digital with you customer service, this webinar from NewVoiceMedia should convince you. With Martin Hill-Wilson from Brainfood and Emma Samuel from NewVoiceMedia, it’s a quick and informative exploration of the challenges and benchmarks that you need to consider to stay ahead of the digital curve and become a pace setter for the rest of your business.
- What going digital really means
- How consumers behave digitally
- The most common gaps in omni-channel capability right now
- Strategies for staying ahead