Putting Social Care Under The Microscope

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We spend plenty of time talking about how to establish innovative social customer care, but it’s also important to monitor your social care team to make sure you’re seeing the benefits from engaging with customers. Setting KPIs is a no-brainer, but it’s actually possible to optimize efficiency by taking a look at agent performance data.

This webinar from Conversocial, “Putting Social Care Under The Microscope,” is hosted by Chris Venus, Professional Services Director, EMEA at Conversocial. In just under 20 minutes you’ll learn practical information about measuring your social care team, setting thresholds based on business objectives, and using agent performance data to optimize operational efficiency.

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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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