Feeling like your customers are getting more demanding over social media by the day? You’re not alone. Savvy brands have already begun to use social media as a customer service channel, but it’s a transition that takes some planning. Whether you’re new to social customer care, or you’ve been doing it for a while, this video presentation by Conversocial’s Director of Social Strategy, Andrey Grigoryev, is an excellent source of inspiration and guidance.
In the video, Andrey discusses the three stages of social customer service; identifying your organization’s operational stage; and actionable strategies for advancing to the next stage. This is invaluable inspiration from one of the thought leaders in social customer care.Watch the video
| Andrey Grigoryev
Director of Social Strategy, Conversocial