10 Ways To Improve First Contact Resolution


Although First Contact Resolution has become one of the most popular contact center metrics, confusion about how to measure and improve it is still widespread. That’s why NewVoiceMedia has put together this helpful webinar, which looks at ways to improve First Contact Resolution and reduce repeat phone calls.

You’ll learn more about the latest thinking in FCR, including the best ways to measure it, how to reduce repeat contacts, how to improve multichannel interactions, agent empowerment, and the role of technology in improving FCR.
Watch the video


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Editor at Future Care.Today. Internationally published writer, journalist, editor and translator.

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