Oracle & Telus: Metrics for Social Media Customer Care

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Telus International run recently a webinar with Oracle on how to measure social media customer care. Watch the recording and let us know what you think.

Publisher’s annotation:

Social media has opened a “back door” into customer service, forcing companies to formalize their approach to social media customer care. This webinar reviews the metrics and ROI for social care in the contact center. The panel includes experts from TELUS International, Oracle, and Kenna Inc.

 

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