Listen to the recent webinar on the best social customer care strategies with Jonty Pearce from Call Centre Helper and Dave Ogden from Aspect Top.
Does your social strategy go beyond marketing?
Your customers are having very public conversations about your company, your brand, and your products. So what are the best ways to engage with your customers and deliver customer care over social channels?
Agenda Introductions — Jonty Pearce, Call Centre Helper The Best Social Customer Service Strategies — Dave Ogden, Aspect Top tips from the audience Interactive Q&A — Live questions from the audience
Topics to be discussed Why the contact centre is the best place for these customer interactions to take place Why you should route posts like traditional customer interactions How to interact both reactively and proactively with your customers The best ways to deal with a complaint on social media Maintaining the context of social conversations Building a social media customer engagement strategy Measuring the success of social efforts through KPIs Top tips from the audience Interactive questions and answers