Zen Masters of Customer Service Joseph Michelli – The Zappos Experience


Official annotation:

It’s been said that there is a fine line between “cult” and “culture.” Contrary to most approaches, Zappos has developed legendary service from the inside out. By first obsessing on the employee experience and then focusing on all touch points related to customer ease, engagement, and evangelism, Zappos has developed a reputation as an employer of choice and a customer loyalty champion. In this Zendesk webinar you’ll learn how you can elevate your business culture and success if you took a few minutes to benchmark The Zappos Experience.



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