Zen Masters of Customer Service Kate Leggett – Increasing Customer Loyalty


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Happy customers are loyal customers, and a world-class customer experience is essential to not just their satisfaction but their loyalty as well. However, balancing the needs of your customers with the needs of your business can prove challenging. Forrester analyst Kate Leggett shares the proven and tested factors that most directly affect the customer experience, as well as which industries are getting it right and which are getting it wrong and leaving their customers frustrated and dissatisfied. Kate ends this Zendesk webinar with actionable steps both agents and managers can take today to improve the customer experience.



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